RETURNS

  • Please send all returns via Royal Mail
  • Returns MUST reach my PO Box within 14 days of delivery. If your return reaches my PO box outside of this timeframe then your order will be returned to you.
  • For returns I offer: a Size/Item exchange, Store Credit worth the value of the item +15% or a Refund for the cost of the item/s only.
  • The item must be unwashed, unscented, undamaged and unworn with all of the original tags and packaging. If these criteria are not met then I have the right to refuse your return.
  • I will not accept returns for refunds on any items purchased during sale promotions. 
  • The customer is fully responsible for covering all shipping charges when returning an item. 
  • Returns are collected from the PO box every Wednesday. 
  • After your return has been collected please allow 7-14 days for processing.
  • I recommend sending via a tracked/insured service so that if anything goes wrong in transit, you are covered by the shipping company.
  • Mystery Boxes are non-refundable.

Please email info@movingtomars.co.uk with your order number to get the returns form.